Returns & Exchanges
We want you to love your home's glow, which is why we offer a 30-day return window for all Twinkly products in their original packaging. If you are not completely satisfied with your smart lighting experience, our team is here to help with a seamless exchange or refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare the Package
Carefully pack your Twinkly lights and accessories in their original box, ensuring all controllers and power cables are included to qualify for a full refund.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our warehouse receives your return, we will inspect the hardware and process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing